Jen Rodstrom ’02, Temkin集团

在过去的10多年里，我作为一名客户体验从业者和市场澳门威尼斯人注册网站研究专家，建立了一个成功的职业生涯。 我的专业领域包括客户洞察、客户声音、文本分析和市场澳门威尼斯人注册网站研究的各个方面。 从COM毕业后，我曾在一家市场澳门威尼斯人注册网站研究咨询公司工作，在玻色和频繁的接触管理客户项目的声音，目前我是Temkin集团的客户体验转型师。 我目前的职位是客户体验领域的澳门威尼斯人注册网站研究员和顾问。

Prior to attending the graduate program in 应用传播澳门威尼斯人注册网站研究 at COM, I had worked in a variety of non-profit communications roles. 我对更好地理解是什么促使不同的受众支持环境事业产生了兴趣。 I had realized that it was very difficult to "sell" a concept using the values and jargon of the organization rather than focusing on what appealed to the audience doing the "buying"   By attending COM I knew I would develop the research skills needed to segment audiences and measure the impact of different types of communications.

The quantitative analysis skills I gained from 迈克尔Elasmar博士的 research classes have proved invaluable throughout my career. 能够将数据转化为可操作的见解对我的成功至关重要，我认为我的COM课程帮助我学习和发展了这些技能。