Clients are receiving an “unauthorized_client” error….

The Fitrec team were able to resolve the issue, working with their vendors….

Zoom experienced a company-wide issue that impacted access to their suite of online services….

VPN is not accessible at this time. It is not completing the Multi-factor Authentication with Duo.
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BUworks is currently unavailable. Clients are receiving an error (500 Internal Server Error) when logging in.
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Access to certain BU services and applications were unavailable today based on changes to made to Active Directory group membership and directory attributes….

Blackboard has reported intermittent issue with Document Rendering. Blackboard users may experience issues accessing documents in the system….

Incident Discovery Time: 10:20am on 03/21/2025 Incident Resolution Time: 5:00pm on 03/21/2025 Services Impacted: Websites, bu.edu/directory Description of Impact The directory lookup webpage (bu.edu/directory) is not functional. Current Status IS&T teams have not yet identified the root cause, but have put a temporary workaround in place to resolve the search issue….

Incident Discovery Time: 07:00pm on 03/18/2025 Services Impacted: eduroam Wireless Network Description of Impact An earlier network power issue at 520 Park Drive is preventing some users from accessing the wireless. Other locations impacted: 514 Park Drive Resolution IS&T Network Services restored network power/access….

Incident Discovery Time: 12:07am on 03/17/2025 Time of Resolution: 08:30am on 03/17/2025 Services Impacted: Database Administration Description of Impact MyPrint was down. Incident Description and Resolution IS&T teams have resolved the incident by restarting a SQl server Additional Information The cause of this incident is still under investigation. If you continue to have issues, please…