Patient Coordinators Get a New Look

If looking good, means feeling good, then the patient coordinators at GSDM are gearing up to feel great! Beginning early next year, patient coordinators will be showing up to work in style. Each coordinator will be receiving professional attire including: two suit jackets, five shirts, and three bottoms. Men will also receive two ties and a scarf is currently being selected for women. Coordinators will be able to choose from a range of eco-friendly, machine-washable, wool-blend pieces that paired together look polished and professional.

A task force—comprised of Lori Brady, Sheila Scully, Joann Beer, Milly Koo, and Marta Diaz—was posed a question by Associate Dean for Clinical Services Dr. Stephen DuLong: “What should patient coordinators wear?” All of the students and clinical faculty at GSDM now have color-coded scrubs and coats, and adhere to a dress-code policy that conforms to OSHA guidelines and make it easy to identify each group in the treatment centers. But patient coordinators on each floor were dressing differently and lacked a common identity.

The task force drew from their Applied Strategic Planning training, image research, and experiences in other health care settings where they felt they received superior customer service, to come up with the new look. All members of the task force will also be wearing the new look, so they knew they had to select items that would look good, feel good, and help people succeed in their jobs.

A fit line of all items in sizes 2 through 26 will be arriving at the School shortly for patient coordinators to try on and a tailor will be hired to make sure that the new pieces fit each person’s unique shape. About 30 people on the staff will be part of this new dress code. The task force sees this as the first step toward improving customer service and patient satisfaction at the School.