VPN Login Issue – Authentication Timeout

Friday, July 11th, 2025

Posted in General News, Incidents, Uncategorized

Incident Discovery Time: 08:56am on 07/11/2025

Services Impacted: Network Services, VPN

Description of Impact

    Users off campus have been consistently experiencing “Authentication Timeout” errors when attempting to log in to the VPN. We have received numerous reports and tickets regarding this issue.
    Users are unable to establish a stable VPN connection, leading to a significant disruption in their ability to access remote resources. The timeout occurs regardless of the user’s network connection (wired/wireless) off campus.

Current Status

Verizon, our vendor, has updated the service restoration to 11:22pm tonight, July 111th.

Next Update: 01:30pm

Previous Update

Incident Discovery Time: 08:56am on 07/11/2025

Services Impacted: Network Services, VPN

Description of Impact

    Users off campus have been consistently experiencing “Authentication Timeout” errors when attempting to log in to the VPN. We have received numerous reports and tickets regarding this issue.
    Users are unable to establish a stable VPN connection, leading to a significant disruption in their ability to access remote resources. The timeout occurs regardless of the user’s network connection (wired/wireless) off campus.

Current Status

Verizon, our service provider, has extended the restoration time to 1:30 AM on July 12th.

Next Update: 01:30am

Previous Update

Incident Discovery Time: 08:56am on 07/11/2025

Services Impacted: Network Services, VPN

Description of Impact

Users off campus have been consistently experiencing “Authentication Timeout” errors when attempting to log in to the VPN. We have received numerous reports and tickets regarding this issue.

    Users are unable to establish a stable VPN connection, leading to a significant disruption in their ability to access remote resources. The timeout occurs regardless of the user’s network connection (wired/wireless) off campus.

Current Status

IS&T teams are aware of the situation and are actively investigating to understand the full scope of the problem.

Next Update: 10:30am